At Culinestow, operated by DASA KITCHENS, S.A. DE C.V., we are committed to providing reliable international dispatch and clear order tracking for all our customers across European countries.
This Shipping & Delivery Policy outlines our fulfillment timeframes, shipping origin, parcel tracking procedures, and carrier investigation protocols.
- Dispatch Origin & Fulfilment Operations
All orders placed on www.culinestow.com are processed, prepared, and dispatched directly from our physical corporate dispatch facility located at:
Dispatch Facility Address: Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico
Operating Entity: DASA KITCHENS, S.A. DE C.V.
Company Registration Number (RFC): DKI210601M24
- Order Processing & Handling Time
Handling Window: Orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and official public holidays) following successful payment authorization.
Order Modifications: Please ensure that all contact details and delivery addresses are accurate upon checkout. Once an order has entered the final packaging stage or has been handed over to the carrier, address modifications may not be achievable.
- Transit Timelines & Partner Carriers
We partner with established international express carriers—including priority delivery networks from DHL, FedEx, and UPS—to deliver our kitchen storage box products to destination addresses across Europe.
Destination Scope: European Region.
Standard Transit Period: Estimated delivery timelines range from 7 to 10 business days following initial dispatch from our facility.
Total Estimated Time: Order processing (1–3 business days) plus transit (7–10 business days).
Please note that total delivery times may vary slightly due to seasonal volume fluctuations or regional postal handling procedures in specific European destination countries.
- Automated Order Tracking & Status Updates
To ensure complete visibility throughout the delivery process, our fulfillment system automatically communicates with customers at key logistical stages:
Dispatch Notification: An automated email containing your carrier tracking number and direct tracking link is sent as soon as your package leaves our facility.
Transit Milestones: Automated updates are sent when your parcel reaches key international sorting hubs, completes customs processing, and reaches final local delivery stations.
Delivery Confirmation: A final confirmation notice is sent upon successful recorded physical delivery.
Please check the inbox and spam/junk folders associated with the email address provided during checkout to stay updated on your shipment.
- Overdue Deliveries & Carrier Investigation Protocol
If your shipment exceeds the standard transit timeframe without showing updated movement on the tracking link:
Inquiry Submission: Contact our customer service team at storage@culinestow.com with your order reference number.
Formal Carrier Investigation: We will immediately open a formal trace investigation with the respective carrier (DHL, FedEx, or UPS) to determine the status or physical location of your package.
Resolution & Outcome: Upon confirmation from the carrier regarding non-delivery or parcel displacement, we will, according to the situation, issue a full refund to your original payment method or dispatch a replacement parcel at no additional charge.
- Transfer of Risk & Delivery Ownership
In accordance with mandatory European consumer protection laws, the risk of loss or damage to ordered items remains with DASA KITCHENS, S.A. DE C.V. during transit.
Risk and physical responsibility pass to the customer only when you, or a designated third party indicated by you (other than the carrier), acquire physical possession of the delivered products.
- Customer Support & Contact Details
For any questions or updates regarding your shipment, please reach out to our dedicated support team:
Operating Entity: DASA KITCHENS, S.A. DE C.V.
Customer Support Email: storage@culinestow.com
Telephone: +52 4425806122
Corporate Address: Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico