Welcome to www.culinestow.com (the “Website”). These Terms of Service (“Terms”) govern your access to and use of our Website, as well as the purchase of kitchen storage box products offered by DASA KITCHENS, S.A. DE C.V..

By accessing our Website or placing an order, you agree to be bound by these Terms. Please read them carefully before completing any transaction.

1. General Business & Corporate Information

This Website is owned and operated by:

  • Operating Entity: DASA KITCHENS, S.A. DE C.V.
  • Company Registration Number (RFC): DKI210601M24
  • Registered Office Address: Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico
  • Customer Support Email: storage@culinestow.com
  • Telephone Contact: +52 4425806122

Our commercial operations target retail consumers situated across European territories, subject to applicable Mexican corporate law and mandatory European consumer protection enactments.

2. Order Acceptance & Contract Formation

All product listings and descriptions rendered on www.culinestow.com constitute an invitation to offer. When you place an order, you submit an offer to purchase the selected products under these Terms.

  • Order confirmation messages sent via email indicate receipt of your purchase request.
  • A binding purchase contract is formed when we dispatch your items and issue a formal dispatch notification.
  • We reserve the right to decline or cancel orders prior to dispatch due to clear pricing errors, technical stock discrepancies, or inability to authorize payment.

3. Delivery, Transit Times & Risk of Loss

We partner with established international postal and express logistics carriers (including priority services from DHL, FedEx, and UPS) to deliver products to our European customer base.

  • Standard Transit Period: Estimated delivery timelines range between 7 to 10 business days from the date of dispatch.
  • Automated Tracking Notifications: Throughout the fulfillment journey—including initial dispatch, arrival at key transit hubs, and final local distribution—automated tracking updates are sent directly to the email address provided at checkout.
  • Overdue Deliveries & Investigations: If your package exceeds the standard transit period without recorded delivery, please contact our support team at storage@culinestow.com. We will initiate an inquiry with the respective shipping carrier. Following carrier verification, we will issue a full refund or send a replacement shipment at no additional cost.
  • Transfer of Risk & Ownership: In compliance with mandatory European consumer protection laws, the risk of loss, destruction, or damage to ordered items passes to you only when you (or a third party designated by you, other than the carrier) acquire physical possession of the physical goods. Risk does not transfer upon handover to the logistics operator.

4. Right of Withdrawal (14-Day Statutory Cooling-Off Period)

In accordance with European consumer law, European customers have the statutory right to withdraw from their purchase contract without stating any reason.

  • Withdrawal Period: The withdrawal period expires 14 days from the date on which you, or a third party indicated by you, gain physical possession of the items.
  • Exercising the Right: To exercise your right of withdrawal, you must inform us of your decision by sending an unequivocal written statement via email to storage@culinestow.com within the 14-day window.
  • Refunds for Withdrawal: Upon receipt of your notice of withdrawal and return of the eligible items in their original condition, we will reimburse all payments received from you for the purchased items using the original payment method.

5. Damaged, Defective, or Incorrect Items

We aim to deliver every order in sound condition. Should you receive an item that is defective, damaged during transit, or incorrect, you do not need to return the physically damaged item.

  • Reporting Procedure: Please notify customer support at storage@culinestow.com within a reasonable time following receipt, providing your order reference number along with clear photographic evidence showing the damage or defect.
  • Resolution: Upon verification of the provided photographic evidence, we will promptly arrange either a full refund to your original payment method or dispatch a replacement item at no extra charge, without requiring the physical return of the damaged unit.

6. Pricing & Payment Terms

  • Currency & Pricing: Prices displayed on our Website are denominated in European currencies (e.g., EUR) or applicable international transaction units as specified at checkout.
  • Payment Settlement: Payment for all orders must be completed in full at the time of purchase using the payment methods integrated into our checkout portal. Orders will be processed for dispatch only upon successful payment authorization.

7. Intellectual Property Rights

All textual content, photographic imagery, page layouts, graphical elements, and brand material presented on www.culinestow.com are original creations or legally licensed assets belonging to DASA KITCHENS, S.A. DE C.V.. Unauthorized reproduction, copying, distribution, or commercial exploitation of any site material without explicit written consent is prohibited.

8. Limitation of Liability

Nothing in these Terms excludes or limits our statutory liability for gross negligence, willful misconduct, or non-excludable legal rights guaranteed to consumers under applicable European and Mexican consumer legislation. Subject to mandatory laws, DASA KITCHENS, S.A. DE C.V. shall not be liable for indirect, consequential, or unforeseen commercial losses resulting from site usage.

9. Governing Law & Dispute Resolution

These Terms and any contractual disputes arising from transactions executed on www.culinestow.com shall be governed by and construed in accordance with the laws of Mexico, without prejudice to mandatory statutory protections and rights guaranteed to consumers under the legislation of their European country of residence.

10. Contact Details

For questions regarding these Terms of Service or order assistance, please reach out to our team:

  • Operating Entity: DASA KITCHENS, S.A. DE C.V.
  • Email: storage@culinestow.com
  • Telephone: +52 4425806122
  • Postal Address: Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico
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