At Culinestow, operated by DASA KITCHENS, S.A. DE C.V., we strive to ensure a transparent, fair, and seamless purchasing experience for our European customers.
This Refund & Return Policy outlines your rights and standard operational procedures regarding statutory cancellations, product returns, damaged items, delayed deliveries, and payment reimbursements.
- Corporate Identity & Contact Information
For any cancellation, return, or refund inquiries, please contact our dedicated customer support team:
Operating Entity: DASA KITCHENS, S.A. DE C.V.
Company Registration Number (RFC): DKI210601M24
Customer Support Email: storage@culinestow.com
Telephone: +52 4425806122
Corporate Address: Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico
- Statutory Right of Withdrawal (14-Day Return Right for European Customers)
In full compliance with European consumer rights legislation, customers residing in European jurisdictions have the statutory right to withdraw from their purchase contract without giving any reason within 14 business days.
Withdrawal Period: The 14-day cancellation window begins on the day on which you, or a designated third party indicated by you (other than the carrier), acquire physical possession of the ordered goods.
Notification Process: To exercise your right of withdrawal, you must inform us of your decision by submitting a written notice to storage@culinestow.com prior to the expiry of the 14-day period.
Return Authorization & Destination Address: Upon receipt of your withdrawal notice, our support team will provide return instructions. Eligible items must be returned to our designated physical return facility:
Return Facility Address:
Calle 80 No. 501, Dzununcán, Mérida, Yucatán, C.P. 97315, Mexico
Condition of Returned Items: Returned items must be sent back in their original condition and packaging. Unless otherwise agreed, direct shipping costs associated with returning items under standard withdrawal are borne by the customer.
- Damaged, Defective, or Incorrect Items
We take great care in inspecting and dispatching every order. If your kitchen storage box product arrives damaged, defective, or incorrect, you are protected under our damaged item resolution process.
No Physical Return Required: Customers receiving damaged or defective items are not required to physically return the damaged item.
Procedure: Contact customer support at storage@culinestow.com within a reasonable time following delivery. Please provide your order reference number along with clear photographic evidence displaying the defect or damage incurred.
Resolution: Upon review and verification of the submitted photographic proof, we will process either a full refund or dispatch a replacement item free of charge, based on your preference.
- Delayed Deliveries & Transit Investigations
We partner with established express logistics networks—including priority services from DHL, FedEx, and UPS—to fulfill orders to European destinations.
Transit Timelines: Standard delivery times range from 7 to 10 business days following order dispatch. Automated email tracking updates are sent to the email address provided at checkout at key milestones (dispatch, transit arrival, and final delivery distribution).
Investigation & Delayed Refunds: If a package exceeds the standard transit timeframe without updated tracking records, please notify storage@culinestow.com. We will initiate a formal investigation with the logistics carrier. Following carrier confirmation regarding non-delivery or parcel displacement, we will, according to the situation, issue a full refund or dispatch a replacement package.
- Supported Payment Channels & Refund Processing Method
All refunds are processed strictly through the original payment method utilized during the initial transaction.
Supported Payment Methods: Purchases made via Visa, Mastercard, American Express, Apple Pay, Google Pay, and authorized digital wallets will be reimbursed directly back to the respective card account or digital account.
Processing Timeline: Once a refund is approved by our support team, the credit instruction is issued immediately. The time required for refunded funds to appear on your account statement generally ranges from 3 to 7 business days, depending on your financial institution and payment carrier.
- Summary Table of Resolution Options
Inquiry Category Action Required Resolution Outcome
Statutory Return (Within 14 Days) Email notice to support; return package to Mexico facility Full refund via original payment method
Damaged / Defective Arrival Email notice with photo evidence (no return needed) Full refund or free replacement dispatch
Overdue / Lost Transit Package Email notice to support for carrier trace investigation Full refund or free replacement upon carrier trace - General Provisions
This Refund & Return Policy operates in accordance with applicable Mexican corporate laws and mandatory consumer protection regulations in European destination markets. For questions or further details on managing returns, please email storage@culinestow.com.